ROI

To figure your return on investment, enter the number of basic question emails that your company receives in a day. The formula is based on paying a help desk representative $15 an hour. An average helpdesk representative can send a response in an email in roughly 10 minutes. This means that you pay $2.50 per email. Using well designed articles with strong keywords, the interceptor can answer 32% of your basic question emails. Then subtract the cost of using MyDataTerrier ($13.33 a day) to get your return on investment. The numbers show that if you receive as little as 17 emails a day, purchasing MyDataTerrier products has a positive ROI!

Number of emails X $2.50 X 32% - 13.33 =

Extra value

We tend to think of a knowledgebase as a tool for techies to share white papers but our knowledgebase has been designed to be far more versatile. Since our knowledgebase is data driven, you can configure articles to provide very different types of content. You could create an article to serve as a company directory. This could allow internal personnel to find information on any employee by name or title. You can also use it as a sales tool by creating topics based on products or clients. A person could search and find special offers or cross sell items. The knowledgebase allows you to make it into anything you need with it's easy to use article writer and its ability to make content public or private. Let our knowledgebase augment your company today!